Refund and Shipping Policy
Last updated October 2026
This policy explains billing, refunds, shipping and cancellation for Restoring Roots care programs.
Not approved, not charged
You are charged only after a licensed provider reviews your information and approves treatment. If treatment is not right for you, you are not charged for medication and nothing ships.
No returns on dispensed prescriptions
For your safety and as required by pharmacy law, prescription medications cannot be returned or refunded once they have been dispensed.
Multi-month plans
You are only charged if a licensed provider approves treatment. Your plan is billed monthly for its full length, and each 4-week refill ships only after your provider confirms treatment is still appropriate. If your provider stops treatment, you are not billed for the remaining months. You can cancel future months any time before your next refill is prepared.
Damaged or incorrect orders
If your order arrives damaged, incorrect or incomplete, call +1 573 944 6503 within 7 days of delivery and we will arrange a replacement at no cost.
Shipping
Orders ship from independent, state-licensed pharmacies only after a prescription is issued. Shipping times depend on clinical review and pharmacy fulfilment. Orders ship only to addresses in our 47 states + DC. We do not currently serve patients in Alaska, Mississippi or New Jersey, U.S. territories, or APO/FPO addresses.
How to cancel
Call +1 573 944 6503 before your next renewal date. We will confirm your cancellation, and no further renewals will be charged. Medication already dispensed is not refundable.
Contact
Restoring Roots LLC, 3698 E HWY 72, Fredericktown, MO 63645, +1 573 944 6503.
3698 E HWY 72, Fredericktown, MO 63645
+1 573 944 6503